Facility Commander 7.7

This is a total long shot....... but reminds me of an issue we had with some card printing software ....... but since it will only take 3 minutes to try, I'll suggest it anyway.

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Avigilon Control Center System Integration Guide with GE Facility Commander Wnx 4 Adding an Integration User in Avigilon To protect the security of the Avigilon Control Center Server, add an Avigilon user only for connecting the integration. See the Avigilon Control Center Client User Guide for details about how to add users. Security Commander allows easy management of cardholder access throughout a single or multiple sites. Cards can be created and cardholder access can be managed in bulk in order to reduce manual data entry. Integrated photo ID allows for custom design of card layouts. Cardholders can be added automatically using the user import API.

On the PC having the problem, open up your printers, set one (any one) as the default, then open your software and try again...... if that fails, close the software, go back to printers, and then set the NEXT one as the default, and try your software again. Rinse and repeat until you have tried every printer as the default.

I know it sounds odd, but when we had an issue regarding our card printer, I had changed the default printer to the card printer (it is a dedicated PC for card printing only).... and when I did everything stopped working. I thought it made sense, as I had only set the actual card printer as the default, but in fact the software insisted on it being another printer (perhaps one configured elsewhere within the software)...... when I made the printer it THOUGHT should be the default, everything worked fine again.

Facility Commander Wnx Manual

I doubt it will work, but for that amount of time, it certainly can't hurt to try.